How long does it take to hear about a referral?
Referrals can take up to 14 business days to be processed. If you have not heard from the specialist’s office after 14 business days you may call us to check on your referral. If you are enrolled in Chronic Care Management you may also reach out to them to help you check on a referral.
I’ve been told I need tests (labs, imaging, EKG, etc), what happens next?
If you need labs (a blood draw) you will be given an Order Requisition Form at your appointment. Please take this order to the lab of your choice one week prior to your next appointment, unless told to do otherwise by your doctor. You don’t need to make an appointment with the lab for a blood draw, just bring in your Order Requisition Form.
We will electronically send orders for imaging (Xray, Ultrasound, CT, MRI) and other tests (EKG, Holter monitor, etc). Some of these tests may require prior authorization from your insurance. We will get prior authorization before sending the orders to the imaging/testing facility. For most services the facility will contact you for scheduling after the orders are received.
Xrays and EKGs are considered walk-in services; they do not require an appointment. Please allow three business days for the order to be sent and entered into the facility’s system. We recommend calling ahead to make sure your orders are there before going in for your imaging/test.
I’ve done my tests (labs, imaging, EKG, etc). How will I get the results?
Your doctor will talk with you about your results at your next appointment.
At my appointment my doctor mentioned sending in a prescription. When can I pick it up?
Most prescriptions are sent electronically to the pharmacy you indicated on your check-in form. These should be ready for pick-up 1-2 hours after your appointment, however we recommend calling your pharmacy beforehand to ensure your prescription is ready.
Some prescriptions require the doctor’s signature and cannot be sent electronically. These will be faxed to your pharmacy by the end of the business day.
I need to refill my prescription. What should I do?
Contact your pharmacy for all medication refills, including prescriptions with no remaining refills. They will call or fax us if a refill or new prescription is required. Please allow three business days for refill requests to be processed. Some medications require a printed hard copy prescription that you must pick up in our office and take to the pharmacy. You will be notified when your printed prescription is ready for pick-up.
I need to talk to the doctor. What should I do?
An appointment is required to talk to your doctor. Some issues can be handled by first leaving a detailed voicemail message for the medical assistant. Medical assistants are often with patients or on the phone so they may not be able to pick up your call, but they check voicemail several times throughout the day.
The front desk does not handle medical issues. Contacting reception instead of the medical assistant will only delay getting answers to your questions. Please do not leave multiple messages as this also delays the process.
The medical assistant will explain your concern to your doctor and call you with your doctor’s response. This may take a few business days and fees for the doctor’s time may be charged. If your medical issue is urgent you should go to urgent care or the emergency room.
Who should I talk to about billing questions?
Our billing is handled by Evolve. Their phone number is (541)326-0667.
How can I make a payment?
Payments can be made by mail, in office or by phone. We accept cash, check, and credit/debit card. The front desk and the billing office can take card payments by phone. Please note that if paying cash for services or supplements we cannot accept anything larger than a $20 bill.
Can I have a telemedicine/phone appointment?
We do not offer telemedicine appointments.
How can I get copies of my medical records?
After an appointment, your doctor will give you copies of the results discussed during the appointment. If you would like a copy of other medical records your request should go through the front desk. A processing fee may be charged. Expedited processing or sending records by first class mail will incur additional fees.
You can download our medical records release form below.